To be able to control remote computers providing remote assistance, S1V service must be contracted. Click on the purchase link for pricing information and registration.
Through the registration process a customer id, a security password and a guest id are established.

In order to establish the secure link with the assisted party (guest), the customer (assisting party) clicks on the “Assistance Provider” link. The browser displays a message informing S1V remote assistance applet will be started and confirms approval:


Next S1V login dialog is displayed.
The customer’s id and password have to be provided.


Finally the session password is asked. The session password is a secret key that the guest defines and informs to the assisting party (S1V customer).


After that, the secure session is established and the main assistance screen is displayed.